Man And Van Coventgarden Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Coventgarden provides moving, transport and related services within the United Kingdom. By placing a booking with Coventgarden man and van, the customer agrees to be bound by these terms, which are intended to create a clear and fair agreement between the customer and the service provider. They apply to all standard man and van service bookings unless a separate written agreement states otherwise. These terms should be read carefully before confirming any booking, because they explain how bookings are accepted, what payments are required, when cancellations may apply, how liability is limited, and how waste must be handled in line with UK law.

The service is designed for lawful transport, removal and collection tasks only. It may include furniture moves, household items, office goods, single-item deliveries, light dismantling, and other agreed transport work. However, the exact scope of each job depends on what has been declared at the time of booking. If the customer requires additional labour, special handling, parking arrangements, building access support or disposal of items, these matters should be disclosed in advance so that the Coventgarden van service can assess whether the job is suitable and quote accordingly. No obligation exists to carry goods that are unsafe, prohibited, excessively heavy, improperly packaged or not previously disclosed.

These terms are drafted to reflect common UK service principles and consumer law, while remaining practical for a man and van Coventgarden operation. Nothing in these conditions is intended to exclude rights that cannot legally be excluded. If any part of these terms is found unlawful or unenforceable, the remainder will continue in force. The words “customer”, “client”, “we”, “us” and “our” refer to the service provider and the person or business making the booking. The words “service” and “job” refer to any transport, removal, delivery or related work agreed in connection with the booking.

Booking a Coventgarden man and van service may be made by telephone, email, online enquiry or another accepted method of communication. A booking is only confirmed once the service provider has reviewed the details, accepted the job, and, where required, received any deposit or written confirmation. The customer must provide accurate and complete information, including the pickup and delivery addresses, access restrictions, item list, preferred date and time, floor levels, parking conditions, and any items requiring particular care. A booking based on incomplete or inaccurate information may be revised, delayed, re-priced or declined.

To make the man and van service workable and safe, the customer must disclose whether the job involves fragile goods, valuable items, electrical appliances, dismantling, appliances containing water, or goods that could cause damage if moved improperly. The customer must also notify us of any narrow access, no-lift buildings, congestion charge considerations, stairs, permits, or timing restrictions. If the actual work differs materially from what was described, we may adjust the quote, change the vehicle size, add labour charges or refuse to proceed if the job cannot be completed safely or lawfully.

The customer is responsible for ensuring that the goods being moved are ready at the agreed time and that all items are properly packed unless packing has been specifically included in the booking. Where access is restricted or parking is limited, the customer should make reasonable arrangements to ensure the vehicle can carry out the job without undue delay. If waiting time is caused by the customer, additional charges may apply. If the customer is not present and no lawful alternative instruction has been agreed, we may suspend the job until contact is established or treat the appointment as a failed booking subject to the cancellation rules below.

Payment terms will be confirmed before or at the time of booking. Depending on the nature of the job, payment may be required in advance, as a deposit, upon completion, or by invoice for approved business customers. Unless agreed otherwise in writing, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes are based on the information supplied by the customer and may change if the scope of work changes, if additional labour is needed, if the job takes longer than planned, or if parking, waiting or access issues occur that were not disclosed beforehand.

For a man and van Coventgarden booking, the customer agrees to pay any agreed deposit promptly and to settle the balance immediately when the service is completed unless a different payment schedule has been approved in writing. We may accept payment by card, bank transfer, cash or other agreed method. Any bank charges, failed payment fees or currency conversion costs imposed by a payment provider remain the customer’s responsibility where permitted by law. We may withhold completion documents or refuse further bookings if an outstanding balance remains unpaid.

Late payment, dishonoured transfers or disputed charges without proper basis may result in recovery action. If we must take steps to recover unpaid sums, the customer may be responsible for reasonable recovery costs, interest and administrative expenses to the extent allowed under UK law. Promotional prices, estimates and online quotes are not fixed offers unless explicitly stated. A quote may be amended if the original information was incomplete, if the customer requests extra stops, extra labour, floor carry, assembly or disposal, or if the vehicle must wait beyond the reasonable period included in the original price.

Cancellations for the Coventgarden van service should be made as soon as possible. If the customer cancels after confirming the booking, cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. A short-notice cancellation may be charged where the vehicle, crew or time slot has been reserved and cannot reasonably be reallocated. Where a deposit has been paid, it may be retained partly or in full to cover administrative costs, lost time and preparation expenses, subject always to applicable consumer law.

If the customer is not ready when the vehicle arrives, if access is impossible, or if the customer fails to attend, we may treat the job as cancelled or failed and charge an appropriate fee. We may also cancel or postpone a booking if there are safety concerns, if the route is blocked, if the customer has provided misleading information, if payment conditions are not met, or if weather, traffic, breakdown, staff availability or other events outside our control prevent performance. In such cases, our responsibility is limited to rescheduling or refunding amounts paid for work not carried out, where legally required.

The service provider may also cancel or suspend a booking if the goods include prohibited, illegal, dangerous or unsuitable items, or if the customer requests work that would breach transport, waste, road safety or property laws. Where a cancellation occurs for reasons within the customer’s control, including failure to secure permits, provide access, or prepare items for removal, the customer may remain liable for reasonable costs already incurred. Any refund, if due, will normally be processed using the original payment method within a reasonable period after the cancellation is confirmed and any valid deductions have been assessed.

Liability under these Man And Van Coventgarden Terms and Conditions is limited to losses directly caused by our negligence or breach of contract, and only to the extent permitted by law. We are not liable for indirect, consequential or economic losses such as missed business opportunities, loss of profit, loss of goodwill or loss arising from delayed access, except where such exclusion is prohibited. Customers are responsible for ensuring that items are suitable for transport and that valuables are declared. Fragile, high-value or sentimental items should be properly protected and, where appropriate, carried by the customer unless we have expressly agreed to handle them.

We may decline to move items that are unsafe, broken, improperly packed or likely to damage other goods. While reasonable care will be taken when carrying items, we do not guarantee that pre-existing damage, unstable furniture, hidden defects, loose fittings or poor packaging will not cause further damage. The customer should inspect their property and goods before and after the job wherever possible. Any claim for loss or damage must be reported within a reasonable time and supported by evidence, such as photographs, item descriptions and proof of value where available. Failure to report promptly may make it harder to investigate the matter fairly.

Nothing in these conditions excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If our team is asked to assist with lifting, loading or placing items, the customer must ensure that the area is safe and that flooring, walls, banisters and entrances are protected where necessary. We are not responsible for damage caused by defective property conditions, inadequate packaging, hidden hazards, or instructions from the customer that are carried out despite obvious risk.

Waste, rubbish and disposal work must comply with applicable UK environmental and waste regulations. We will only remove, carry or dispose of waste where this has been expressly agreed in advance and where the material is lawful to handle. Customers must not present hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, tyres, oil, batteries, paint, electrical items requiring specialist treatment, or any item that cannot be accepted under relevant disposal rules unless prior arrangements have been made with lawful facilities and the service provider has agreed in writing. If such items are discovered unexpectedly, the job may be refused or additional charges may apply for lawful handling.

Where waste collection forms part of a Coventgarden man and van booking, the customer is responsible for describing the waste accurately and confirming that they have the legal right to dispose of it. The customer must not ask us to remove controlled waste in a manner that breaches duty-of-care obligations. Waste must be separated where required, and the customer may be asked to provide information about the origin and nature of the material. If we reasonably believe that waste has not been declared properly or that disposal would breach the law, we may stop the service without liability for resulting delay or inconvenience.

Any items left with us for disposal become subject to the agreed disposal process only if lawful to dispose of and if the customer has transferred possession for that purpose. We may use licensed facilities, transfer stations or authorised recycling routes where appropriate. The customer remains responsible for ensuring that no prohibited items are included among the waste. We reserve the right to charge for additional sorting, loading, handling or disposal fees if waste is contaminated, mixed with prohibited items, or more extensive than described at the time of booking.

Customers must also comply with all property, parking and access obligations linked to the booking. They should ensure that permissions are obtained where needed for shared drives, private roads, business premises, flats or restricted loading areas. Any fines, penalties, clamping costs, tow charges or access charges resulting from a failure to arrange lawful access or parking remain the customer’s responsibility unless caused by our own fault. The customer must not request the driver to break traffic rules, block emergency routes, ignore building rules or otherwise act unlawfully while performing the service.

Any estimate of timing is approximate and may be affected by traffic, weather, route changes, loading conditions, waiting time, congestion, or events beyond our control. We will try to complete the job within a reasonable period, but time is not usually of the essence unless agreed in writing. If a delay occurs, we are not responsible for resulting loss unless the delay is caused by our breach of duty. Where practical, we will keep the customer informed of significant changes, but we cannot guarantee precise arrival or completion times for every man and van service booking.

If the customer is a business, the parties agree that normal commercial terms apply to the extent permitted by law, and the customer confirms that it has authority to enter into the booking. If any written job sheet, estimate or invoice conflicts with these terms, the specific written term will apply only to the extent of the conflict. No waiver of any term will be effective unless agreed in writing. A failure to enforce any right on one occasion does not prevent enforcement later.

These Terms and Conditions may be updated from time to time to reflect legal, operational or pricing changes. The version in force at the time of booking will apply to that booking unless a newer version has been expressly agreed in writing. Customers are encouraged to review the terms before each new booking so that they understand the current requirements for payment, cancellation, liability and waste handling. Any variation requested by the customer must be agreed in writing and accepted by us before it becomes effective.

These terms, together with any written quotation, invoice or booking confirmation, form the entire agreement between the parties regarding the service, except where mandatory law applies. If any customer wishes to rely on a special arrangement, they should ensure it is recorded clearly in writing before the job begins. Oral promises or informal messages will not override these terms unless confirmed in writing by an authorised representative. The customer agrees that all instructions given to the crew should be lawful, safe and consistent with the agreed scope of work.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with a booking for Man And Van Coventgarden shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law requires otherwise. If the customer is based elsewhere in the UK, this governing law clause will still apply to the maximum extent permitted by law. By making a booking, the customer confirms acceptance of these terms and agrees that they create the full legal basis for the service relationship.